ORDER INFORMATION

Products on the store (hereby known as Dumber Studios) are all available on a pre-order basis unless stated otherwise. Orders will be sorted and shipped by batch. Buyers (hereby known as Customers) shall receive the order invoice 28-48 hours after they successfully checked them out through the website (www.dumberstudios.com). All purchases must be paid either in partial (60% of the total purchases plus the local shipping fee) or in full. Payments for the orders shall be settled no later than the 25th day of the current month cycle for your respective batch.

PRODUCT AVAILABILITY

Products may be out-of-stock at official stores in South Korea or without prior notice by the store, but rest assured that the buyers will be refunded in this case. For on hand items, these will only be available for a 2-day reservation. Failure to pay within 2 days upon reservation will automatically cancel the order and the product will be made available to the next potential buyer.

PAYMENTS

  • PayPal

  • Gcash

  • Maya

  • BPI

  • Unionbank

  • Metrobank

  • ShopeePay

  • Palawan Express

All purchases must be paid either in partial (60% of the total items purchased, plus the local shipping fee) or in full. We only accept full payment for fansite merch and pasabuy. Rest assured that your payment information is collected for the sole purpose of processing your orders.

PayPal fees

We collect PayPal fees for all orders paid using PayPal. In cases of refunds, only the amount paid are refunded not the PayPal fees.

SHIPPING

  • JRS

  • LBC

  • GGX

  • J&T

  • Grab/Lalamove

We will ask for your full name, active mobile number and address for shipment. We will not be held liable for any mistake or erroneous information given to us. The shipping fee generated on the Checkout page is only based on Metro Manila addresses and is subject to change at Dumber Studios’ discretion basing the buyer’s shipping location, order’s weight, size, quantity and fragility. For International orders, the shipping fees calculated on the Checkout page is the default fee for your country.

Local orders’ shipping takes 2-3 days in Metro Manila and a week in provincial areas. For International, shipping duration is determined by DHL.

Delivery via LBC Express

The delivery fee calculated on the Checkout page is subject to change depending on the buyer’s address, the total weight of the item determined by the chosen courier plus the inclusion of poster tube/s.

If the buyer chooses LBC/GGX/J&T, please be guided that a separate shipping fee will be collected in case the order has a poster tube. LBC/GGX/J&T doesn't ship parcels with poster tubes, they need to be shipped out separately. No shipping fees will be collected if the buyer decides to have the posters folded instead.

Combined Shipment

For multiple separate orders with the same address and recipient that a buyer wants to combine into one shipment, please email us the order numbers you want to combine with your preferred shipping courier at shop@dumberstudios.com.

ONLINE SECURITY & PRIVACY

All online payments are 100% secure and all information shared to process the order is encrypted by SSL. We practice safe e-commerce and do not store your payment information. Dumber Studios respects your rights to privacy. We do not share or sell your information to any third party entities. Any or all information collected is solely used for the purpose of processing and transporting your orders.

PRE-ORDER BENEFITS

Pre-order benefits e.g posters, photocards etc. will only be given to buyers who paid in partial/full before the product’s official release. We will inform the buyer if posters are still available even after the product’s official release. We may ask for additional fees for poster tubes. All orders from our shop include surprised perks from us!

RETURNS & EXCHANGE

We have a ‘No return, No exchange’ policy. All products on the website are either pre-ordered from South Korea or fully paid to fansites abroad (for fansite merchandise).

  • For lightsticks, we only buy them from official stores in South Korea, so they’re deemed official, original and any factory defects or dissatisfaction towards the item is beyond our control.

  • For albums, DVDs and CDs, all items are official, original and sealed. These products are only available for pre-order from South Korea, returns and exchange are not honoured.

INCOMPLETE ORDERS

In cases wherein the buyer received incomplete and severely damaged orders, please send us an unboxing video showing each item inside the package for further verification and validation. Please send the video and additional pictures within 24 hours after you received your package.

Send the video along with the order number at shop@dumberstudios.com

RESELLER GUIDE/BULK ORDERS

We accept bulk orders under the following condition that the orders’ total amount must exceed 25,000php (mix of Kpop albums and merch). The following discount applies:

25,000 - 40,000 = 5% rebate

50,000 and above = please email us for quotation

Pure Kpop album orders

30pcs and above of the same album = 5%

30pcs and above assorted albums = 3%

Free local shipping is offered if the orders only include albums. If it’s mixed with lightsticks and poster tubes, the reseller will shoulder the applicable local shipping fees. In the event that the orders fall below the required total amount, the discount will be removed and calculation for normal orders will be provided instead.

CUSTOMER CARE

For concerns, inquiries and feedback regarding your orders, shipping information, payment and shopping experience with Dumber Studios, you can contact us by sending an email to shop@dumberstudios.com. You can also reach us through our Instagram, Twitter and Facebook account. Our turnaround time is 24-72 hours.