ORDER INFORMATION

Products on our website are all available on a pre-order basis unless stated otherwise. Your orders will be sorted and shipped by batch. You should receive your order invoice 28-48 hours after you successfully checked them out through the website. All purchases must be paid either in partial (60% of the total purchases plus the local shipping fee) or in full. Payments for the orders should be settled no later than the 18th day of the current month cycle for your respective batch.

PRODUCT AVAILABILITY

Products may be out-of-stock at official stores in South Korea or without prior notice by our supplier, but rest assured that you will be refunded in this case. For on-hand items, these will only be available for a 2-day reservation. Failure to pay within 2 days upon reservation will automatically cancel your order and the product will be made available to the next potential buyer. For Kpop albums which a random version is only available, we would still ask customers for their preference, however, the preferred version is still subject to availability.

PAYMENTS

  • Gcash

  • Maya

  • BPI/Unionbank deposit

  • ShopeePay

  • Palawan Express

  • PayPal

  • Major debit/credit cards

All purchases must be paid either in partial (60% of the total items purchased, plus the local shipping fee) or in full. We only accept full payment for fansite merch and pasabuy. Rest assured that your payment information is collected for the sole purpose of processing your orders.

PayPal fees

We collect PayPal fees for all orders paid using PayPal. In cases of refunds, only the amount paid are refunded not the PayPal fees.

SHIPPING

  • JRS

  • LBC

  • GGX

  • Grab/Lalamove

We will ask for your full name, active mobile number and address for shipment. We will not be held liable for any mistake or erroneous information given to us. The shipping fee is computed based on the buyer’s shipping location, order’s weight, size, quantity and fragility. The fees calculated on the checkout is the default fee for Metro Manila only (total shipping fee will be recalculated in your final invoice). Shipping takes 2-3 days in Metro Manila and a week in provincial areas.

Delivery via LBC Express

The delivery fee calculated in this Checkout page is subject to change depending on your location, the total weight of the item determined by your chosen courier plus the inclusion of poster tube/s.

If you choose LBC or GGX, please be guided that a separate shipping fee will be collected in case your order has a poster tube. LBC/GGX doesn't ship parcels/cargoes with poster tubes, they need to be shipped out separately. No shipping fees will be collected if you decide to have the posters folded instead.

Combined Shipment

For multiple separate orders with the same address and recipient that a buyer wants to combine into one shipment, please email us the order numbers you want to combine with your preferred shipping courier at shop@dumberstudios.com.

ONLINE SECURITY & PRIVACY

All online payments are 100% secure and all information shared to process the order is encrypted by SSL. We practice safe e-commerce and do not store your payment information. Dumber Studios respects your rights to privacy. We do not share or sell your information to any third party entities. Any or all information collected is solely used for the purpose of processing and transporting your orders.

PRE-ORDER BENEFITS

Pre-order benefits e.g posters etc. will only be given to customers who paid in partial/full before the product’s official release. We will inform the customers if posters are still available even after the product’s official release. We may ask for additional fees for poster tubes etc. All orders from our shop include surprised perks from us!

RETURNS & EXCHANGE

We have a ‘No return, No exchange’ policy. All products on the website are either pre-ordered from South Korea or fully paid to fansites abroad (for fansite merchandise).

  • For lighsticks, we only buy them from official stores in South Korea, so they’re deemed official, original and any factory defects or dissatisfaction towards the item is beyond our control.

  • For albums, DVDs and CDs, all items are official, original and sealed. These products are only available for pre-order from South Korea, returns and exchange are not honoured.

INCOMPLETE ORDERS

In cases wherein you received incomplete and severely damaged orders, please send us an unboxing video showing each item inside the package to prove and for us to verify that the orders are indeed incomplete. Please send the video and additional pictures within 24 hours after you received your package.

Please send the video along with the order number at shop@dumberstudios.com

RESELLER GUIDE/BULK ORDERS

We accept bulk orders under the following condition that the orders’ total amount must exceed 25,000php (mix of kpop albums and merch). The following discount applies:

25,000 - 40,000 = 5% rebate

50,000 and above = please email us for quotation

Pure kpop album orders

30pcs and above of the same album = 5%

30pcs and above assorted albums = 3%

Free local shipping is offered if your orders only include albums. If it’s mixed with lightsticks and poster tubes, you will shoulder the applicable local shipping fees. In the event that your orders fall below the required total amount, the discount will be removed and calculation for normal orders will be provided to you.

CUSTOMER CARE

For concerns, inquiries and feedback regarding your orders, shipping information, payment and shopping experience with Dumber Studios, you can contact us by sending an email to shop@dumberstudios.com. You can also reach us through our Instagram, Twitter and Facebook account. Our turnaround time is 24-72 hours.